ekbd's Privacy Policy

The purpose of this Privacy Policy is to provide complete transparency to ekbd platform users about how their personal information is used. We believe every user has the right to know how their information is being processed.

As a safe and reliable platform, ekbd uses SSL encryption and the highest standard of data protection technology. Our systems undergo regular security testing to ensure your information is always protected.

This Policy applies only to the ekbd platform. Third-party websites or services are governed by their own privacy policies.

The following types of information may be collected when you use the ekbd platform:

2.1 Personal Identification Information

• Full name and date of birth
• Email address
• Password (stored in encrypted form)
• National ID or passport number (for identity verification)
• Address and residential details

2.2 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Bank account details (for bank transfers)
• Transaction history and records
• Deposit and withdrawal amounts and dates

2.3 Technical Information

• IP address and device identity
• Browser type and operating system
• Login time and date
• Session data and cookie data
• Time spent on the platform and activity

2.4 Gaming Activity Information

• Game history and results
• Bet amounts and types
• Bonus and promotion usage details
• VIP points and rewards history

ekbd collects information in the following ways:

3.1 Direct Collection

We collect information directly from you through registration form submissions, account verification processes, deposit and withdrawal requests, and customer service interactions.

3.2 Automated Collection

Some technical information is collected automatically through cookies, log files, and similar technologies while you use the platform. This information helps us improve our service quality and personalise your experience.

3.3 Information from Third Parties

Necessary verification information may be collected from identity verification service providers and payment processing partners. Such third parties follow their own privacy policies.

Collected information is used for the following purposes:

4.1 Service Delivery and Operations

• Creating and managing accounts
• Processing transactions and providing gaming services
• Managing bonuses and promotions
• Providing customer service and technical support
• Age verification (ensuring the 21+ age requirement) and identity verification

4.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Detecting multiple accounts and misuse
• Implementing responsible gaming policies
• Complying with applicable laws and regulations

4.3 Service Improvement

• Analysing and improving the user experience
• Introducing new games and services
• Identifying and resolving technical issues
• Monitoring system performance

4.4 Communication

• Sending important account-related notifications
• Informing about promotional offers and bonuses (on a consent basis)
• Sending security alerts and system updates

ekbd does not sell, rent, or commercially distribute your personal information to third parties. However, disclosure may be necessary in certain circumstances:

5.1 Service Partners

Information is shared with payment processors (bKash, Nagad, Rocket, Upay, banks), identity verification providers, technology service providers, and game providers. These partners may only use the information to carry out the required operations and are bound by strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed to comply with court orders, requests from law enforcement agencies, or applicable legal obligations. In such cases we provide only the minimum information legally required.

5.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such circumstances we will notify you in advance, and the new entity will also be required to comply with this Policy.

5.4 Security and Protection

Information may be shared where necessary to prevent fraud, protect cybersecurity, or protect the rights of ekbd, its users, and its partners.

ekbd uses industry-leading security measures to protect your information:

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Encrypted Storage: Sensitive information is stored in encrypted databases.
• Access Controls: Only authorised personnel have access to information on a need-to-know basis.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication: An additional security layer is added to protect accounts.
• Automatic Session Timeout: Automatic logout after a defined period of inactivity.

However, no online system is 100% secure. We recommend that you never share your account details with anyone and that you use a strong password.

The ekbd platform uses cookies and similar technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for security.
• Functional Cookies: Used to remember language preferences and personal settings.
• Analytics Cookies: Used to analyse and improve the use of our services.

7.2 Cookie Controls

You can control or reject cookies through your browser settings. However, rejecting essential cookies may cause some platform features to not work properly.

ekbd retains your information in accordance with the following policy:

• Information for active accounts is retained for as long as the account remains open.
• After an account is closed, certain information may be retained for a specified period due to legal obligations.
• Financial transaction records are retained for a minimum of five years after an account is closed.
• Communication records (live chat, email) are retained for a specified period.
• Once the purpose of retention has been fulfilled, information is securely deleted.

You have the following rights regarding your personal information:

• Right to Access: You may request a copy of the information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information (subject to fulfilment of legal obligations).
• Right to Restrict Processing: In certain cases you may ask us to limit the processing of your information.
• Right to Data Portability: You may receive your information in a structured, readable format.
• Right to Object: You may object to the use of your information for certain purposes.
• Right to Withdraw from Marketing: You may opt out of promotional communications at any time.

To exercise these rights, contact our customer service team via live chat or by emailing [email protected].

ekbd strictly prohibits anyone under the age of 21 from using the platform. We do not intentionally collect any information from minors.

An age verification process is carried out at registration. If we become aware that information from a minor has been received by us, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using ekbd, please contact us immediately.

Some of ekbd's technology partners may operate outside Bangladesh. In such cases we ensure that:

• Adequate safeguards are in place for data transfers.
• The receiving party complies with appropriate data protection standards.
• The volume of data is kept to a minimum and only the necessary information is transferred.

ekbd may update this privacy policy as needed. If any significant changes are made:

• The "Last Updated" date at the top of the policy will be changed.
• A notification will be sent to the registered email address for important changes.
• Continued use of the platform after changes will be considered acceptance of the new policy.

Visit this page regularly to stay up to date with the latest policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: Support available in Bengali 24/7.
• Email: [email protected]
• Response Time: Around the clock (BST, UTC+6)

We process all data protection requests as quickly as possible. For complex requests, we will keep you informed of the progress.